It is rare to find a practice that does not have a computer. Most practices have embraced technology and now use computers to more effectively deliver care and conduct their business.

Computers at the front desk provide staff with an easier and simpler method of making appointments, reviewing patient’s personal details and verifying patients’ Medicare eligibility.

Electronic software programs make recording health records, writing prescriptions, requesting tests and viewing test results so much easier and quicker for General Practitioners.

Most doctors today also record child immunisations, create health summaries, develop care plans, write referrals and share information with other health professionals such as specialists and allied health providers electronically.

The greatest advantage of using an electronic system is that the information can be safely backed up, takes minimal storage space unlike paper records and can easily be located.

Used well, the computer can help you plan and keep track of your patient’s health care.

An electronic system makes it quicker and easier to access patient’s health information.

Electronic records are more legible than handwritten notes, medication information updates are easily accessible, test results are available electronically (which usually means the doctor receives them quicker), referrals and requests can be quickly typed with patient details being automatically populated, follow ups, reminders and screening checks can be more efficiently and accurately managed.

Information can more easily be shared with other health professionals and alerts for potential problems such as adverse drug reactions or interactions for the patient are built into the available software programs.

Medicare is another area which is enhanced by use of computers. It offers an online claiming service which allows the practice to transmit the patients paid claims, bulk billing and DVA claims electronically. This functionality is available around the clock.

The practice gains as it receives payments within two to three working days of submitting them to Medicare. This promptness of payment assists with cash flow and reduces staff time tracking claims.

Incentive payments are also made and calculated with reference to each electronic bulk billed patient claim transmitted to Practice Incentive Program (PIP) practices. Incentive payments are also available for maintaining electronic health records and implementing secure Information Management/Information Technology practice systemsto PIP practices.

Medicare online does require an internet connection, a computer and practice management software. A transitional support package is available to support the practice taking up electronic Medicare claiming. Further information is available at www.medicareaustralia.gov.au .

If you are using a paper based record system and are looking to move across to an electronic system, mppracticesolutions can help. Call Practice Services Manager, Andrea Ravas, on (03) 9280 8768 to discuss your options and any incentives available to you.

mppracticesolutions provides a free telephone advice service to members on this and all other aspects of practice management.